Biggest Restaurant No-Nos, Part 2

Owner offers another 50 ways to please guests, keep job
By Harry Kimball,  Newser Staff
Posted Nov 5, 2009 1:30 PM CST
Biggest Restaurant No-Nos, Part 2
Soup with no spoon is not fun for the customer.   (Flickr)

Bruce Buschel isn't out of touch. "I realize that every deli needs a wisecracking waiter," he writes in the New York Times, "and burgers always taste better when delivered by a server with tattoos and tongue piercing(s)." But at his soon-to-open restaurant, these rules (coupled with last week's) are set in stone:

  • Educate thyself. "If you serve Balsam Farm candy-striped beets, know something about Balsam Farm and candy-striped beets."

  • "Bring the pepper mill with the appetizer. Do not make people wait or beg for a condiment." And while you're at it, "do not bring judgment with the ketchup."
  • Water glasses don't need to be full all the time. "You'll make people nervous." But also, "do not let a glass sit empty for too long." Find that golden mean.
  • Tell the diner what that mouthwatering special costs.
  • "Do not bring soup without a spoon." While it's a great setup for a joke, "few things are more frustrating than a bowl of hot soup with no spoon."
  • "Do not disappear."
For the full list, click the source link. (More Jay-ZTV stories.)

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