You May Not Be Able to Get That Egg McMuffin Today

McDonald's restaurants worldwide are reporting system outages, shutting some sites for hours
By Newser Editors and Wire Services
Posted Mar 15, 2024 6:24 AM CDT
You May Not Be Able to Get That Egg McMuffin Today
This photo shows a McDonald's restaurant in Havertown, Pennsylvania, on April 26, 2022.   (AP Photo/Matt Rourke, File)

System failures at McDonald's were reported worldwide Friday, shuttering some restaurants for hours and leading to social media complaints from customers, in what the fast-food chain called a "technology outage" that was being fixed. Chicago-based McDonald's Corp. said the problems weren't related to a cybersecurity issue, per the AP. "We are aware of a technology outage, which impacted our restaurants; the issue is now being resolved," the burger giant said in a statement. "We thank customers for their patience and apologize for any inconvenience this may have caused."

Earlier, McDonald's in Japan posted on X that "operations are temporarily out at many of our stores nationwide," calling it "a system failure." The website Downdetector also reported a spike in problems with the McDonald's app over the last few hours. Some McDonald's restaurants were working normally again after the outage, with people ordering and getting their food at locations in Bangkok, Milan, and London. A restaurant in Bangkok still had plywood over a door with a sign saying, "Technicians are updating the system" and apologizing for the inconvenience, even as customers were able to order again and pay digitally.

A spokesperson for McDonald's in Denmark said the "technology failure" was resolved there and its restaurants were open. A worker at a Milan restaurant noted that the system was offline for a couple of hours, until a technician walked them through getting it back up and running. Media outlets reported that customers from Australia to the UK had complained of issues with ordering, including a customer in Australia who posted a photo to X saying a kiosk was unavailable. "All McDonald's restaurants are connected to a global network and that is what's messed up," Patrik Hjelte, owner of several McDonald's restaurants in central Sweden told local newspaper Nya Wermlands-Tidning. (More McDonald's stories.)

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