Tesla makes it pretty easy for owners to get upgrades with snazzy new features for their cars. It's all done via app. But as one driver tells CNBC, the process might be a little too easy. Ali Vaziri says he essentially butt-dialed a $4,280 software upgrade, and now he says he's getting the runaround about a refund. "My phone was in my jeans,” he tells the outlet. "I took it out, put it on this charger that comes with your Tesla and that’s it." A minute later he received a text confirming his errant purchase. The incident happened on Sept. 24, and Vaziri has struck out in multiple attempts to get his money back. CNBC reports this is not the first time a Tesla owner has made such an expensive mistake, and, indeed, the Next Web wrote about a similar incident earlier this year.
In that one, a professor and author by the name of Nassim Nicholas Taleb complained publicly about his own $4,333 error. Eventually, Elon Musk himself tweeted about the incident, declaring that "Tesla refunds in general should be easy to get electronically & certainly through customer service." He said the problem would be addressed, and Taleb got his refund. Both stories recount other examples. The post at TNW notes that part of the problem is that Tesla's customer service department is mostly digital—meaning it's hard to talk to an actual human to explain unusual circumstances. It added that the controversy may force Tesla and other companies to make refund policies easier to navigate in apps, though Vaziri's trouble suggests that hasn't happened. (More Tesla stories.)
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