It's almost enough to make you miss the old rabbit-ear antenna. The Consumerist rounds up the five most common complaints from satellite TV subscribers to the Better Business Bureau:
- Early termination fees: They're sometimes as high as $600, with consumers complaining that they were misled or unaware of the policy. The main beef: Why should I pay so much to cancel a service I don't like?
- Introductory offers: Subscribers say the price went up more than expected after that low, low intro rate. Others say rebates and gift cards never showed up.
- Billing issues: Customers say they were were billed for services they didn't ask for, such as pay-per-view movies. Often they were related to those pesky expiring introductory offers.
for the full list, along with suggestions on how to protect yourself (including the all-important "get it all in writing").