Top Complaints About Satellite TV

Watch the fine print on introductory offers, termination fees
By John Johnson,  Newser Staff
Posted Aug 8, 2010 10:14 AM CDT
Top Complaints About Satellite TV
Transmission dishes for satellite TV subscribers in Los Angeles.   (AP Photo/Ric Francis)

It's almost enough to make you miss the old rabbit-ear antenna. The Consumerist rounds up the five most common complaints from satellite TV subscribers to the Better Business Bureau:

  • Early termination fees: They're sometimes as high as $600, with consumers complaining that they were misled or unaware of the policy. The main beef: Why should I pay so much to cancel a service I don't like?

  • Introductory offers: Subscribers say the price went up more than expected after that low, low intro rate. Others say rebates and gift cards never showed up.
  • Billing issues: Customers say they were were billed for services they didn't ask for, such as pay-per-view movies. Often they were related to those pesky expiring introductory offers.
Click here for the full list, along with suggestions on how to protect yourself (including the all-important "get it all in writing").

We use cookies. By Clicking "OK" or any content on this site, you agree to allow cookies to be placed. Read more in our privacy policy.
Get the news faster.
Tap to install our app.
X
Install the Newser News app
in two easy steps:
1. Tap in your navigation bar.
2. Tap to Add to Home Screen.

X