Passengers Vent After 2-Day Delay in Remote Canada

Anyone complaining about a flight snafu can take a backseat to a planeload of passengers on a British Airways jet. Their transatlantic flight from London to Houston made an emergency detour that ended up marooning hundreds of passengers in eastern Canada for nearly two days, reports Aviation A2Z. Passengers aboard British Airways Flight 195 aren't ticked about the detour itself—a passenger fell ill—but about the airline's response once they landed in the nice but relatively remote city of St. John's, Newfoundland, on Tuesday.

Travelers say they were shuttled back and forth between airport and hotels in frigid weather with scant information, no access to checked bags, and at times no food or drink. Multiple delays—some mechanical in nature, others involving mandated rest for crews—kept them in place. "No one was particularly aggressive, but everyone was frustrated—there were people with families and young kids who've been waiting around and sleeping on the floor, it just wasn't very good from BA at all," one passenger tells the BBC.

Others vented on social media, complaining about all of the above and about conflicting information on when they'd be on their way again. The airline eventually sent a replacement jet from London that got passengers to Houston on Thursday. "We're very sorry to our customers for their experience, and we've been in touch to offer a gesture to make things right," said a BA statement, without specifying what the gesture would be. Passengers reported vouchers for $660.