DoorDash is intensifying its efforts to curb unauthorized account sharing among its drivers. The San Francisco-based firm has introduced more frequent real-time identity checks for drivers, aiming to address growing concerns over safety and unauthorized account use. This move comes after complaints about unsafe driving, particularly in cities like Boston and New York, where individuals with traffic violations reportedly exploit shared accounts. The new identity verification process has already been rolled out in cities including Los Angeles, Denver, and Seattle, and is set to expand further next year.
The company has also developed an advanced machine learning system to detect suspicious account activity, which includes anomalies in login patterns. If flagged, drivers must re-verify their identity before continuing to make deliveries. Initially, drivers verify their identity with a government-issued ID and a selfie, but some circumvent these requirements by sharing accounts. Despite not estimating the number of shared accounts, DoorDash reported that its safeguards are effective, with over 150,000 drivers conducting selfie checks weekly. Drivers who fail to comply are removed from the platform.
Pressure has also mounted from federal lawmakers, urging delivery companies to prevent illegal immigrants from using shared accounts. Republican Senators Marsha Blackburn, Mike Braun, and Ted Budd said in a letter to delivery companies in April, "Illegal immigrants are delivering food directly to consumers' doors without ever having undergone a background check and often without even using their real names." (This story was generated by Newser's AI chatbot. Source: the AP)
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