Zuckerberg Responds to 'Heartbreaking' Facebook Live Problem

Social media company will take steps to combat murders, suicides posted there
By Evann Gastaldo,  Newser Staff
Posted May 3, 2017 1:58 PM CDT
Zuckerberg Responds to 'Heartbreaking' Facebook Live Problem
In this April 12, 2016, file photo, Facebook CEO Mark Zuckerberg speaks during the keynote address at the F8 Facebook Developer Conference in San Francisco.   (AP Photo/Eric Risberg, File)

After a disturbing series of murder and suicide videos posted to Facebook or broadcast on Facebook Live, Mark Zuckerberg has apparently heard the wave of concern about video on Facebook. In a Wednesday morning post on the social media platform he created, Zuckerberg promised that the company is working on "do[ing] better for our community." Specifically, Facebook will work to make response time faster by making it easier for users to report posts and by adding 3,000 people to the community operations team that reviews posts that are reported.

"We're also building better tools to keep our community safe," Zuckerberg says. "We’re going to make it simpler to report problems to us, faster for our reviewers to determine which posts violate our standards, and easier for them to contact law enforcement if someone needs help. As these become available they should help make our community safer." At Slate, Will Oremus calls Facebook's move to deal with the video problem "belated" but "laudable." Kerry Flynn at Mashable notes that Zuckerberg seems to have "learned the hard way" that human eyes, not artificial intelligence, are needed to monitor some issues on Facebook. (More Facebook Live stories.)

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