United Airlines Brouhaha Could Hit CEO in the Wallet

Oscar Munoz might lose $500K 'customer satisfaction' bonus
By Rob Quinn,  Newser Staff
Posted Apr 13, 2017 5:14 AM CDT
2 More Officers Suspended Over United Incident
United Airlines CEO Oscar Munoz speaks in New York.   (AP Photo/Richard Drew, File)

The uproar over the forced removal of a passenger from a United Airlines flight could hit CEO Oscar Munoz in the wallet: Bloomberg reports that the United chief, whose early response to the Chicago incident worsened the company's PR mess, has around $500,000 of his annual bonus linked to customer satisfaction questionnaires. Bloomberg notes that even before the Chicago incident, Munoz was at risk of losing the money because of disgruntled customers, though he'll still be taking home more than $13 million without it. In another development, the Chicago Department of Aviation says two more officers have been put on leave because of the incident, the Chicago Tribune reports. Another officer was suspended earlier this week.

Earlier Wednesday, David Dao, the Kentucky doctor injured as he was dragged from the plane Sunday night, took a step toward legal action, the Tribune reports. His lawyer requested a court order for United and the city of Chicago to keep video, cockpit recordings, and other information from the flight. Munoz said Wednesday that the airline will never again use law enforcement officers to haul passengers out of their seats on overbooked flights. The airline also says all 70 passengers on Sunday's flight will get refunds. "They are trying to get some positive PR after their consistent horrendous failures on Sunday, Monday, and Tuesday morning," Henry Harteveldt of Atmosphere Research Group tells Bloomberg. (Read more United Airlines stories.)

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